FAQs

You can immediately cancel your order up to 24 hours after purchasing. So if you change your mind, please send us a message right away. 

We'll cancel and refund you as soon as we get your request as long as your order has not shipped out yet. A returns process is required for refunds after the item arrives to your location if it's already been shipped out. 

How do I return or exchange an item? - Our Guarantee.

In case if you are not satisfied with your purchase, we will refund you in full within 30 days. Check our Returns and Refunds page for more details.

Please contact our support team at saiof_sefo@yahoo.com and we'll get back to you within 24 hours to assist you with the process. 

What types of Payment do you accept? 

We accept Payments by Visa and Paypal.

What if my order arrives damaged? 

In the case that your order arrives damaged or broken, please contact us within the first 7 days of receiving the order for either a full refund or reshipment

Where do you ship from?

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go. 

Primarily we ship our from fulfillment centers in the United States and Western Europe.